MetroGuide: Terms of Use

Last updated: October 10, 2026

1. Acceptance of Terms

Welcome to MetroGuide. These Terms of Use govern your access to and use of the MetroGuide website, including its metro route information, station details, fare information, travel-planning tools, and related features.

MetroGuide currently provides metro-related information for Delhi, Noida, Mumbai, Kolkata, Lucknow, and Kanpur. Coverage, available features, and information may vary by city.

By accessing or using MetroGuide, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please discontinue using the website.

2. Independent and Unofficial Information Service

MetroGuide is an independent, unofficial information platform. It is not affiliated with, endorsed by, sponsored by, or operated by the Delhi Metro Rail Corporation (DMRC), Noida Metro Rail Corporation (NMRC), Mumbai Metro authorities, Kolkata Metro, Lucknow Metro, Kanpur Metro, or any government department or transport authority.

MetroGuide is intended to help users research metro routes, identify stations, understand available fare information, and plan their journeys. It is not an official transport service or a substitute for information published by the relevant metro authorities.

MetroGuide may provide information about:

Metro routes, corridors, and station connectivity.
Station names, locations, and interchange information.
Estimated or published metro fares, where available.
Travel distances, journey planning, and route options.
Metro services, facilities, and related travel information.

Information may be collected from publicly available sources, official publications, third-party services, and other sources considered useful for travel planning.

MetroGuide does not claim that every piece of information is complete, current, officially verified, or available for every city and station.

3. Accuracy of Routes, Fares, and Service Information

We make reasonable efforts to present useful and accurate information. However, metro networks and operating conditions can change without notice. Information displayed on MetroGuide may contain errors, omissions, delays, or outdated details.

In particular:

Routes and Connectivity: Route options, interchange stations, operational corridors, and station connectivity may change as metro networks expand or services are modified.
Fares and Ticketing: Fare information may be approximate, outdated, or subject to ticket type, travel distance, applicable discounts, payment method, special conditions, and fare revisions.
Timings and Service Availability: Train timings, operating hours, frequency, and service availability may change due to maintenance, operational requirements, public holidays, emergencies, or other circumstances.
Construction and New Stations: Information about proposed corridors, stations under construction, and future network extensions may change before official opening or commissioning.
Facilities and Accessibility: Information about station facilities, exits, parking, accessibility, and other amenities may not always reflect current conditions.

Always verify important travel information with the relevant official metro authority before starting your journey. Do not rely solely on MetroGuide for final fare calculations, train schedules, operational status, or time-sensitive travel decisions.

4. City Coverage and Official Sources

MetroGuide provides information for selected metro networks, including the following:

Delhi and Noida: Delhi Metro and Noida Metro-related information.
Mumbai: Mumbai Metro-related information.
Kolkata: Kolkata Metro-related information.
Lucknow: Lucknow Metro-related information.
Kanpur: Kanpur Metro-related information.

For official information, please consult the relevant transport authority. Useful starting points include:

These links are provided for convenience. MetroGuide does not control external websites, and their availability or content may change. Users should confirm the appropriate official source for the specific metro service they intend to use.

5. Permitted Use of the Website

You may access and use MetroGuide for lawful, personal, and informational purposes, including researching metro routes, checking station information, reviewing available fare details, and planning journeys.

When using MetroGuide, you agree not to:

Use the website for unlawful, fraudulent, misleading, or harmful activities.
Copy, republish, redistribute, or commercially exploit substantial portions of the website's content or data without permission, except where permitted by applicable law.
Attempt to disrupt, damage, overload, or interfere with the website, its servers, or its functionality.
Upload malicious code or attempt to gain unauthorised access to any part of the website.
Misrepresent MetroGuide as an official metro authority or government website.
Remove or misuse applicable copyright notices, branding, or other intellectual property notices.

We reserve the right to restrict access where reasonably necessary to protect the website, its users, or our legitimate interests, subject to applicable law.

6. Intellectual Property and Content

Unless otherwise stated, the original content, website design, branding, graphics, written material, and software elements created for MetroGuide are owned by MetroGuide or used with appropriate permission, subject to applicable third-party rights.

MetroGuide does not claim ownership of third-party trademarks, official metro authority names, logos, maps, photographs, or other materials belonging to their respective owners.

Metro station names, transport network information, and other factual information may be subject to different legal protections from original website content. Their use remains subject to applicable law and any relevant third-party terms.

You may link to publicly accessible MetroGuide pages for legitimate purposes. However, reproducing substantial portions of our original content or using our branding in a way that implies an official affiliation requires appropriate permission.

7. Automated Access and Data Extraction

Without our prior written permission, you must not use bots, crawlers, scripts, automated scraping tools, or other automated methods to extract or collect substantial amounts of information from MetroGuide.

Prohibited activities include:

Automated extraction of station, route, fare, or mapping information for unauthorised reuse or redistribution.
Sending excessive requests that degrade website performance or availability.
Reverse engineering website functionality or attempting to access restricted systems or data.
Bypassing access controls, rate limits, or security measures.
Using automated methods to collect analytics, user information, or other non-public data.

This section does not prohibit activities that are expressly permitted by us or required to be allowed under applicable law.

8. Progressive Web App (PWA) and Saved Features

MetroGuide may offer installation as a Progressive Web App (PWA) through compatible browsers and devices.

The installed experience remains dependent on the MetroGuide website, supported browser features, local device storage, service workers, and network conditions. Installation does not guarantee uninterrupted access or offline availability of every feature.

Where available, saved routes, user preferences, installation settings, and similar features may store information locally in your browser or device.

You are responsible for managing locally stored information. Clearing browser data, resetting browser settings, or uninstalling the PWA may remove saved routes and other locally stored preferences.

We may modify, suspend, or discontinue PWA features or saved functionality as the website evolves.

9. Third-Party Services and External Links

MetroGuide may include links to third-party websites, mapping platforms, advertising services, or other external resources.

These services may operate under their own terms, privacy policies, and availability conditions. MetroGuide does not control or guarantee the accuracy, reliability, security, or continued availability of third-party websites and services.

Any interaction with an external service is at your discretion and may be subject to that provider's terms and policies.

10. Disclaimer of Warranties

MetroGuide is provided on an "as is" and "as available" basis, to the extent permitted by applicable law.

We do not make warranties or guarantees, express or implied, regarding:

The completeness, accuracy, reliability, or timeliness of website information.
The uninterrupted availability or error-free operation of the website.
The suitability of route or fare information for a particular journey.
The availability, accuracy, or performance of third-party services.

MetroGuide is an informational resource and does not operate metro trains, issue tickets, set official fares, control station access, or manage transport services.

11. Limitation of Liability

To the extent permitted by applicable law, MetroGuide and its operators shall not be liable for losses or damages arising from reliance on inaccurate or outdated route information, fare estimates, station details, service updates, website interruptions, or third-party content.

This includes, where legally permissible, indirect or consequential losses resulting from missed connections, delays, additional travel expenses, or changes to metro operations.

Nothing in these Terms of Use excludes or limits any liability that cannot lawfully be excluded or limited under applicable law. Your statutory rights, where applicable, remain unaffected.

12. Changes to the Website and These Terms

We may add, modify, suspend, or discontinue website features, city coverage, content, or services at any time, subject to applicable law.

We may also revise these Terms of Use to reflect changes in our services, website operations, or legal requirements.

Updated terms will be published on this page with a revised "Last updated" date. Your continued use of MetroGuide after updated terms are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

13. Governing Law

These Terms of Use are subject to the applicable laws of India. Any disputes arising in connection with the use of MetroGuide shall be handled by courts or other competent authorities with jurisdiction under applicable law.

14. Contact Us

If you have questions about these Terms of Use, please contact us through the following channels:

Website: MetroGuide
Contact Page: Contact MetroGuide
Email: [Insert your official contact email]

We will review your enquiry and respond as appropriate.

By using MetroGuide, you acknowledge that you have read and understood these Terms of Use.