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Privacy Policy

Last updated: October 10, 2026

1. Introduction

Welcome to MetroGuide. We value your privacy and are committed to protecting the information you share when using our website and services.

This Privacy Policy explains how MetroGuide ("we," "our," or "us") collects, uses, stores, and protects information when you visit or interact with our website, including features related to metro routes, station information, fare details, nearby stations, and travel planning.

By using MetroGuide, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use MetroGuide, we may collect the following categories of information:

  • Contact Information: When you contact us through our contact form or email, we may collect your name, email address, and the contents of your message.
  • Website Usage Data: We may collect information about the pages you visit, links you click, your IP address, browser type, device information, operating system, referring website, and other technical details through server logs and analytics tools.
  • Metro Route and Search Activity: We may collect information about route searches, station selections, fare enquiries, nearby-station searches, saved-route interactions, and other feature usage to understand how visitors use MetroGuide and improve the website.
  • Location Information: If you use a nearby-stations or location-based feature and grant permission through your browser, we may use your device's location coordinates to identify nearby metro stations and provide relevant travel information.
  • Local Browser Storage: We may store preferences, saved routes, recent interactions, installation preferences, and similar settings in your browser to improve your experience.
  • Cookies and Similar Technologies: We and our third-party service providers may use cookies, local storage, and similar technologies for website functionality, analytics, advertising, security, and performance measurement.

We aim to collect only the information reasonably necessary to operate, maintain, and improve MetroGuide.

3. How We Use Your Information

We may use collected information for the following purposes:

  • To provide metro route information, station details, fare information, and travel-planning features.
  • To respond to enquiries, feedback, and support requests.
  • To understand website usage and improve content, navigation, functionality, and user experience.
  • To analyse route searches and station interactions to identify opportunities for improving our services.
  • To troubleshoot technical problems, monitor website performance, and maintain service reliability.
  • To remember saved routes and user preferences where these features are available.
  • To protect the website, prevent spam, detect suspicious activity, and maintain security.
  • To display advertisements and measure advertising performance where advertising services are enabled.
  • To comply with applicable legal obligations.

MetroGuide does not sell personal information to third parties. We may share limited information with service providers when necessary to operate the website, deliver requested features, measure usage, provide advertising, or meet legal requirements.

4. Cookies and Local Storage

MetroGuide may use cookies, browser local storage, session storage, and similar technologies to maintain website functionality and improve your browsing experience.

These technologies may help us:

  • Remember saved metro routes and user preferences.
  • Understand how visitors navigate and interact with the website.
  • Measure website performance and usage.
  • Support advertising and advertising measurement.
  • Improve website security and prevent misuse.

You can manage or delete cookies and locally stored information through your browser settings. Disabling certain technologies may affect the availability or functionality of some website features.

Information stored locally in your browser may remain on your device until you delete it, clear your browser data, or your browser removes it.

5. Progressive Web App (PWA) Features

If MetroGuide offers an installation option as a Progressive Web App (PWA), you may be able to add the website to your device's home screen for an app-like experience.

Installing MetroGuide as a PWA does not automatically grant us access to your device's native permissions or personal files. Features requiring browser permissions, such as location access, will request permission where necessary.

Depending on the features enabled, MetroGuide may use browser storage, cached website resources, or service workers to support installation, improve loading performance, and provide certain app-like functions.

Saved routes and preferences stored on your device may be removed if you clear browser data, uninstall the PWA, or reset the relevant browser settings.

6. Third-Party Services

MetroGuide may use third-party services to support website analytics, mapping, security, advertising, and other functionality.

Depending on the services implemented on our website, these may include:

  • Google Analytics: To understand website traffic, visitor interactions, and usage patterns.
  • Google AdSense or Other Advertising Partners: To display advertisements and measure their performance.
  • Google Maps or Places Services: To provide mapping, station-location, or place-related functionality where integrated.
  • Cloudflare Turnstile or Similar Security Tools: To help identify automated submissions, reduce spam, and protect forms.
  • Hosting and Infrastructure Providers: To deliver website content, maintain server logs, and support website security and performance.

These third parties may process information in accordance with their own privacy policies and applicable terms. Their data collection practices are governed by the services actually integrated into MetroGuide.

We recommend reviewing the privacy policies of the relevant third-party providers for more information about their data practices.

7. Advertising and Google AdSense

MetroGuide may display advertisements through Google AdSense or other advertising networks.

Depending on your location, consent choices, and applicable advertising settings, Google and other advertising partners may use cookies or similar technologies to display, personalise, limit, or measure advertisements.

Third-party vendors may use information about your visits to this website or other websites to provide relevant advertisements, measure ad performance, prevent advertising fraud, and improve their services.

You can manage Google's advertising personalisation preferences through Google Ads Settings.

For more information about how Google processes information when you use websites and apps that partner with Google, visit Google's partner sites and apps policy.

You can also explore available choices for interest-based advertising through YourAdChoices.

The availability of advertising controls may vary by location, browser, device, and advertising provider.

8. Location-Based Features

Some MetroGuide features may allow you to find nearby metro stations or receive location-relevant travel information.

If you choose to use these features, your browser may request permission to access your device's location. If you grant permission, the location information made available by your device may be used to calculate nearby stations and present relevant results.

  • Location access is optional.
  • You can deny or revoke location permission through your browser or device settings.
  • MetroGuide does not require background location access for its standard nearby-stations feature.
  • The handling of location information by integrated mapping or location service providers is subject to their applicable privacy policies.

If you do not grant location permission, you may still be able to search for stations and routes manually.

9. Data Sharing and Disclosure

MetroGuide does not sell your personal information. However, information may be shared in limited circumstances, including:

  • Service Providers: With hosting, analytics, security, mapping, and advertising providers that help operate the website.
  • Legal Requirements: Where disclosure is required by applicable law, regulation, legal process, or a lawful request from an authorised authority.
  • Security and Protection: Where reasonably necessary to investigate fraud, prevent abuse, protect website security, or safeguard legal rights.
  • Business Changes: If MetroGuide or its website assets are involved in a merger, acquisition, restructuring, or transfer, information may be handled as part of that transaction, subject to applicable law.

We do not authorise third-party service providers to use information entrusted to them for purposes unrelated to their contracted services, except where otherwise permitted by law or their applicable terms.

10. Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to enquiries, maintaining security, resolving technical issues, and meeting legal obligations.

  • Contact Enquiries: Messages and related contact information may be retained for as long as needed to respond to your enquiry and maintain appropriate records.
  • Analytics and Technical Logs: These records may be retained for operational analysis, security monitoring, troubleshooting, and website improvement.
  • Local Browser Data: Saved routes and preferences may remain in your browser until you delete them or your browser removes them.
  • Third-Party Data: Information processed by external service providers is subject to their retention practices and applicable settings.

We use reasonable technical and organisational measures to help protect information against unauthorised access, loss, misuse, or alteration. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is processed.

You may also be able to:

  • Decline optional browser location permissions.
  • Manage or delete cookies and local storage through your browser.
  • Adjust advertising personalisation preferences.
  • Contact us to request assistance with information you have submitted directly.

To make a privacy-related request, please use the contact details provided below. We may need to verify your identity before responding to certain requests.

We will handle valid requests in accordance with applicable legal requirements.

12. Children's Privacy

MetroGuide is intended for general audiences and is not specifically directed at children under the age of 13.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where necessary.

13. External Links

MetroGuide may contain links to external websites, applications, transport authorities, or other third-party resources for additional information.

We do not control the content, privacy practices, or security of these external services. Visiting an external website is subject to that website's own privacy policy and terms of use.

We encourage visitors to review the applicable policies before sharing personal information with third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website features, technology, third-party services, or applicable legal requirements.

Any updates will be published on this page along with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how MetroGuide handles information.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way MetroGuide handles information, please contact us:

  • Website: MetroGuide
  • Contact Page: Contact MetroGuide
  • Email: [Insert your official contact email]

We will review privacy-related enquiries and respond as appropriate under applicable law.

By using MetroGuide, you acknowledge that you have read this Privacy Policy.